Privacy policy

Last updated: 30 September 2026

Resin Coatings Direct (a trading name of Express Matting Services Ltd) ("we", "us", "our") operates the website resincoatingsdirect.co.uk and its online store, including all related information, content, features, tools, products and services (the "Services"). Express Matting Services Ltd is a company registered in England and Wales (Company No. 07000887) with its business address at Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Express Matting Services Ltd is the data controller of your personal information.

Personal information we collect

  • Contact details: name, billing and delivery address, phone number and email address.
  • Order and transaction information: items you view, add to your basket or buy, returns and past orders.
  • Payment information: payments are processed by our payment providers. We do not store your full card details.
  • Account information: login details, preferences and settings if you create an account.
  • Communications: information you send us, for example customer service enquiries.
  • Device and usage information: IP address, browser and device type, and how you interact with the Services, collected through cookies and similar technologies.

How we collect it

  • Directly from you when you place an order, create an account or contact us.
  • Automatically through the Services, using cookies and similar technologies.
  • From our service providers, such as Shopify, payment processors and delivery carriers.

How we use your personal information

  • To provide the Services and fulfil orders (performance of a contract): processing payments, arranging delivery, handling returns and refunds, and managing your account.
  • Customer service (performance of a contract and legitimate interests): responding to your enquiries.
  • Marketing (consent, or legitimate interests where permitted by law): sending you marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
  • Security and fraud prevention (legitimate interests): protecting our store, customers and payments.
  • Legal obligations: keeping accounting and tax records and complying with applicable law.

Who we share your information with

  • Shopify and other service providers who help us run the store (for example hosting, payment processing, analytics, customer support and email).
  • Delivery carriers, so they can deliver your order.
  • Advertising and analytics partners, where you have consented to relevant cookies.
  • Professional advisers, authorities or regulators where required by law, or in connection with a business sale or reorganisation.

We do not sell your personal information.

Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. To learn more about how Shopify uses your personal information, please see the Shopify Consumer Privacy Policy. You can also exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to make the store work, remember your basket and preferences, and, with your consent, for analytics and advertising. You can manage non-essential cookies through our cookie banner and your browser settings.

International transfers

Some of our service providers may process your information outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described above, including to meet legal, accounting and tax requirements. Order records are generally kept for 6 years.

Security

We use appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Your rights

Under UK data protection law you have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict or object to certain processing, including direct marketing;
  • request a copy of your information in a portable format;
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at sales@resincoatingsdirect.co.uk. We may need to verify your identity before responding, and we will reply within one month.

Children

The Services are not intended for children and we do not knowingly collect personal information from anyone under 18.

Complaints

If you have concerns about how we handle your personal information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date shown above.

Contact us

Resin Coatings Direct (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Phone: +44 1282 270214
Email: sales@resincoatingsdirect.co.uk