Refund policy

This Return and Refund Policy applies to orders placed on resincoatingsdirect.co.uk, operated by Resin Coatings Direct (a trading name of Express Matting Services Ltd), Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom.

Summary

  • Return window: 14 days from the day you receive your order.
  • Condition: items must be unused and unopened, in their original sealed containers and packaging.
  • Restocking fee: none.
  • Return postage: paid by you for change-of-mind returns; paid by us if the item is faulty, damaged or incorrect.
  • Refunds: issued to your original payment method within 5 working days of us receiving and inspecting the return.
  • Exchanges: we do not offer direct exchanges. Please return the item for a refund and place a new order.

Changing your mind (cancellation right)

If you are a consumer, you may cancel your order for any reason within 14 days of the day you receive your goods. To cancel, email us at sales@resincoatingsdirect.co.uk with your order number and the items you wish to return. You must then send the goods back within 14 days of telling us you wish to cancel.

To be accepted, returned items must be unused, unopened and in their original sealed containers with labels intact. Because paints, resins, coatings and related chemical products cannot be resold once opened, we may reduce the refund to reflect any reduction in value if an item has been opened, used or handled beyond what is necessary to examine it.

Products made or mixed to your specification (for example, custom colour-matched or tinted-to-order products, where offered) cannot be returned for change of mind unless they are faulty.

How to return an item

  1. Email sales@resincoatingsdirect.co.uk or call +44 1282 270214 (Monday to Friday, 08:30 – 17:00 UK time) with your order number and the items you want to return.
  2. We will confirm the return and give you the return address and any packaging instructions.
  3. Pack the items securely. Some paints, resins and hardeners are classed as dangerous goods for transport, so please follow the packaging and carrier guidance we give you.
  4. We recommend using a tracked service and keeping proof of postage.

Please do not send returns without contacting us first.

Damaged, faulty or incorrect items

Please check your order on delivery. If an item arrives damaged or leaking, is faulty, or is not what you ordered, contact us as soon as possible (ideally within 48 hours of delivery) at sales@resincoatingsdirect.co.uk with your order number and photos of the item and packaging. We will arrange a replacement, repair or refund, and we will cover any return postage costs. This does not affect your statutory rights under the Consumer Rights Act 2015.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 5 working days. If you cancel your whole order within the cancellation period, we will also refund the standard delivery charge you paid. Your bank or card provider may take a few extra days to show the refund on your account.

If your refund has not appeared after this time, please first check with your bank, then contact us at sales@resincoatingsdirect.co.uk.

Contact us

Resin Coatings Direct (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Phone: +44 1282 270214
Email: sales@resincoatingsdirect.co.uk